FAQs

HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?

You can always reach out to our customer service team by email at info@paradisescent.com.au

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

A confirmation email with information regarding your order is sent after your order is received. If you do not receive a confirmation email, send us an email at info@paradisescent.com.au

 WHAT HAPPENS IF MY PAYMENT IS NOT ACCEPTED?

You will receive a decline message on the checkout page. We recommend you return to the order page and re-submit the form with correct information. If issues do persist, feel free to contact us on info@paradisescent.com.au

CAN I CANCEL AN ORDERED ITEM THAT I DO NOT REQUIRE?

Get in touch with us. If notified before the package is dispatched, we may be able to cancel the order for you with a refund.

WHAT ARE MY PERSONAL DETAILS USED FOR?

As per our Privacy Policy, we prioritize confidentiality and thus information provided is used for the purpose of delivery. Any concerns or comments regarding our policy can be addressed to our email info@paradisescent.com.au

HOW DO I TRACK MY ORDER?

You will receive an email with delivery tracking number and confirmation details. Once your order has been dispatched, you can track its status.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?

Contact customer service at info@paradisescent.com.au and we can try to change the address, provided the order is yet to be dispatched.

CAN INTERNATIONAL CUSTOMERS ORDER FROM PARADISE SCENT?

Not at this time, however, we are looking forward to that.

WHAT WILL HAPPEN IF I RECEIVE THE WRONG PRODUCT OR IF THE PRODUCT IS DAMAGED?

Simply get in touch with our support team at info@paradisescent.com.au for replacement or correction. We will need pictures of the damaged product for verification.

WHAT HAPPENS IF I CHANGE MY MIND ABOUT ORDERING A PRODUCT OR IF I NO LONGER WANT THE PRODUCT?

Customer satisfaction is always our aim. Thus, if you choose to cancel your order, contact us via email at info@paradisescent.com.au before the product is dispatched. After items have been dispatched, No Cancellations are accepted.