Delivery & Returns

Delivery

All orders are processed within 2-3 days and dispatched upon receipt of payment as clear funds.

We mail Australia Post and other courier services. You should receive your package within 3 - 7 working days. However, this may vary based on your specific location.

Standard Delivery

  • Standard delivery charge – AUD $8.95 for postage and handling within Australia that makes the 5 - 7 business day delivery.

  • We suggest giving us a home or office delivery address where you will likely be during the day. Parcel delivery requires signing a delivery receipt.

  • We deliver to all business, residential, and PO Box addresses in Australia. If you are not reachable through your delivery address, a notification card will be left for you to collect the items at the local post office.​

Express Delivery

  • Shipping Charges – AUD $12.95 for postage and handling within Australia that makes the 1-3 business day delivery.

Make Use of Our Free Shipping Service

  • Enjoy FREE Shipping by purchasing over AUD $75 excluding GST of products to any Australian address.

  • FREE shipping does not include Express Shipping, only standard postal delivery.

  • You can make use of this offer for product purchases after discounts or coupons are applied, excluding any other charges.

  • The delivery address must be a local Australian address.

  • This offer is not valid for corporate orders.

 

RETURN & EXCHANGE POLICY

RETURN POLICY

As per our policy, we only accept & process returns if the delivered product does not match your order. An example is a wrong scent. In such cases, we will mail you a postage-paid envelope for you to return the product. The correct item will then be sent to you. 

CANCELLATIONS

Orders placed with us can only be cancelled prior to product dispatch.

CHANGES OF PREFERENCES

We do not accept refund requests or exchange of goods for a change of mind.

GENERAL INFORMATION

Items to be exchanged are processed within 2-3 business days from the date the goods are received.